Attention

Please be advised we will perform system maintenance Sunday, November 24, 2024 from 6:00 a.m. to 11:00 a.m. ET. Access to Online and Mobile Banking may be intermittently unavailable during this time. We apologize for any inconvenience.

Denied purchase or ATM withdrawal

My purchase was declined but I have available funds. Why did this happen?

There can be several reasons that a card could be declined. For security purposes, the specifics of your situation should be dealt with in confidence. For more information on why your card declined, please contact us at 800-544-3328 or visit a local branch to speak to a representative.