How do I submit a dispute and obtain a temporary or conditional credit?
Contacting the merchant directly may be the fastest way to resolve a question regarding a transaction. To dispute a transaction with Delta Community, please provide the details of your dispute; the amount, posted date, merchant description as it appears on your account activity or statement and the reason for the dispute. Be sure to include copies of receipts or other related documents that will support your claim. Please include the details of any attempt to resolve the issue with the merchant.
Provide this information through a Notification of Dispute Form via our web site under Forms & Applications with a signed letter. Submit a claim in person by visiting a local branch or by calling our Member Care Center at (404)-715-4725 or 800-544-3328.
To expedite the process, you may fax your dispute to us at (404) 677-4824 attn: Card Services. Dispute claims will be reviewed to determine if a temporary or conditional credit will be posted to the account.
